As part of the booking process, you agree to following Terms and Conditions: 

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Definition

"Booking" means the period for which a guest has paid to stay at the Property.

"Primary Booking Guest" means the person(s) who made the booking and paid to stay at the Property.

"Booking Platforms" means Airbnb and Vrbo/Stayz.

"Property" means 15 Cliff Street, Albany WA 6330 and all internal and exterior fixtures, fittings and equipment including plants and garden.

"Management" means the Owner, Host and Property Managers of the Property.

"Guests" means the number of guests advised at booking, who stay overnight in the Property during the booking dates.

"Visitors" means a person, a guest permits to visit the Property during the Booking but is not authorised to stay overnight in the Property.

"Infant" means baby under 12 months of age.

"Toddler" means a child between 12 months and 36 months of age.

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1.0 ACCEPTANCE OF BOOKING

• Payment of the deposit constitutes acceptance of all the Terms and Conditions of this Plan.

• Check-in time is not before 2:00pm on arrival date.

• Check-out time is no later than 10:00am on departure date.

• Early check-in is subject to availability, prior arrangement and approval by Host.

• Guests are expected to notify Management of estimated arrival time.

• The Guest that the booking is authorised for, must ensure a contact mobile number is provided at least 48 hours prior to arrival.

• Check-in/check-out and key collection/return procedure will be notified by Host.

 

1.1 Payment

A refundable deposit of 25 percent of the total amount of the booking will be taken from the Guest’s credit card and held by the booking platform company.

If a private booking, 25 percent is deposited into the nominated bank account at the time of making the booking.

• Payment in full must be received no later than 14 days prior to arrival.

• Payment of the amount due must be received, in Australian dollars net of any bank or transaction charges.

• Please ensure Booking Platform payments are made within the specified time limits on or the booking will be cancelled automatically without notice or liability to you.

• Booking Platforms accept payment by Visa and MasterCard.

• Direct Bookings, authorised by the Host, accepts direct deposit into nominated bank account.

• Direct Bookings will be issued a Tax Invoice on acceptance by Host.

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1.2 Cancellation, variation or restricted travel

In the event of a change or cancellation of a Booking, management should be contacted immediately.

Deposit is 100% refundable (minus platform service fee) for cancellations more than 14 days before check-in date and 50% refund for cancellation between 7 and 14 days before check-in. Cancellations must be made by 12.00pm on the appropriate day.

Please note that deposits and all payments through Booking Platforms are retained by the Booking Platform, the Host does not receive any payments until after check-in date.

 

1.3 Primary Booking Guest

The Primary Booking Guest must be 18 years or older and must be present during the stay.

• The Primary Booking Guest is responsible for the actions of any other Guest and/or Visitor on the Property.

• The Primary Booking Guest is responsible for all Guests and Visitors and must comply with all applicable House Rules and all instructions from Management concerning occupancy, property, health, safety and quiet enjoyment of the Property and respectful to our neighbours.

• The Primary Booking Guest is responsible for any damage, breakages, theft and loss of the Property during their stay. You must notify Management of this immediately. Management may recover from you, repair or replacement cost.

• Only the Guests nominated and agreed in the Booking may stay at the Property overnight. If any other guests stay, extra charges of $60.00 per person, per night will apply or the agreement may be terminated without refund of any monies paid.

• The Booking guest must advise the Host of Visitors that may be at the Property and must be approved in advance. For example, hosting a dinner or BBQ in which guests other than those included on the reservation will attend must be approved.

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1.4 Minimum Night Stay

We have a minimum night stay of 3 nights.

 

1.5 Number of Guests

A maximum of up to six (6) adult/children/infants may occupy the Property at any given time.

The base price of the Property includes six (6) people. An additional charge of $25 per person per night will be for guests of more than 6. Please make sure the correct number of people is reflected in your reservation.

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1.6 Security Bond

A security bond payment may be requested from time to time of $500.00. This will be requested prior to finalisation of booking, this will be debited from your credit card or is required to be paid into the nominated bank account.

Should a security bond be required, it will be refunded once the Property has been inspected and deemed left in similar state to your arrival. We agree to ensure this occurs within 7 working days of your departure. Any damage, loss or expense incurred by Management as a result of your breach of these Terms and Conditions will be charged against the Bond.

 

1.7 Unavailability

If the Property becomes unavailable for your occupancy due to unforeseen circumstance (e.g., fire, storm damage, safety etc.) Management will inform you immediately and any moneys paid will be refunded in full.

 

1.8 Bedroom Linen and Towels

All bedroom linen, pillows and towels are supplied. Upon departure linen must be left where supplied in the bedroom, bathroom or laundry.

 

1.9 Infants & Toddlers 

We welcome families with infants, toddlers and young children, please be aware that the cottage is not childproofed with cabinet latches, socket covers or baby gates.  Additionally, we do provide amenities specifically for children such as a travel cot, high chair, stroller and pack 'n play. 

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1.10 Cleaning Fee

Professional cleaning contractors are appointed to clean and disinfect the Property. A $150.00 cleaning fee applies for each booking.

Extra cleaning charges may be incurred for the cleaning of dirty dishes, emptying the fridge, removal of excessive rubbish etc at a cost of $50.00 per hour (excluding GST). ​

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1.11 Prior to departure

• All food must be removed from fridge and all rubbish put in appropriate council rubbish bins provided.

• All crockery and cutlery used must be placed in dishwasher and cycle turned on or packed away.

• All lights, air conditioners, heaters, fans and TV’s must be turned off.

• All windows and doors are to be locked.

• Keys must be left inside the lockbox when you are departing.

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2.0 CODE OF CONDUCT FOR GUESTS AND VISITORS 

2.1 General requirements

• Guest and Visitors must comply with all House Rules, By-Laws, and instructions from Management during their stay; and

• Guests must notify the Manager of any disputes or complaints from neighbours as soon as practicable.

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2.2 Noise and residential amenity

• Guest and Visitors must not create noise which is offensive to occupiers of neighbouring properties, especially between 10pm to 7am and during arrival and departure at any time throughout the occupancy.

• Offensive noise is prohibited and may result in termination of permission to occupy the Property.

• Guests and Visitors must not engage in antisocial behaviour and must minimise their impact upon the residential amenity, neighbours and local community.

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2.3 Visitors

• A maximum of 12 persons are permitted within the Property at any time, this includes Guests at the Property. 

• within the The Primary Booking Guests is responsible for ensuring the limits set on Visitor numbers are to be always complied with.

• The Primary Booking Guest is responsible for ensuring that Visitors comply with the Terms and Conditions.

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2.4 Gatherings or Functions

• We have a zero-tolerance policy that will result in immediate eviction from the property without a refund and the Booking Guest will be 100% responsible for additional cleaning costs and all damage incurred. 

• Any use of the Property must not conflict with residential amenity.

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2.5 Parking

Guests and Visitors are to comply with parking regulation and other requirements set out below and show consideration to neighbours and other vehicles.

• Two (2) on-site car parking areas are provided per 6 guests (2 cars).

• No verge area is to be used for car parking.

• No parking is permitted on neighbours grassed verge at all times.

• All car parking is to be contained on-site.

• A garage for one vehicle is available for guests off 15 Cliff Street.

• At the front of the property off View Street, via a private driveway, car parking is available for one vehicle on the lawn area at the front of Property. Suitable for large vehicles and 4WD's.

 

Parking is not permitted on the private driveway or any neighbours driveways, the private driveway must be kept clear at all times as the private driveway is a benefit easement to many neighbours.

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2.6 Boats, Trailers and Caravan

The Property does not permit boats, trailers and caravans to be parked at the Property at all times.

 

2.7 Garbage and Recycling

Guests and Visitors are to dispose of garbage and recycling in accordance with the usual practice at the Property in the allocated bins.

Excessive rubbish must be disposed of by the Guests at the Albany Waste Facility off Cuming Road. The fee payable to the Shire of Albany is at the cost of the Guest.

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2.8 Smoking

Smoking and vaping is not permitted indoors. Should you wish to smoke outdoors, please ensure all butts are extinguished and disposed of, in blue bin prior to departure.

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2.9 Pet Fee

The Cottage accommodates for one dog (less than 15kg), the booking guest must advise that a dog will be present on the property during their stay, together with bred and name of dog. A Pet Fee of $60.00 will be charged to your booking.

Allergies: If you have pet allergies, please note that this cottage may not suit you.

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2.10 Damages and Breakages

We realize that sometimes accidents happen, it's part of life.  We also expect that our guests will treat our cottage and property with care and respect.  

• Please let us know about any broken or damaged items during your stay.  Minor broken items we don't charge our guests for them.  But would still like to know and any material damage in or to the cottage during the rental period caused by the guest is the guest's responsibility and must be reimbursed to Cliff Street Cottage. 

• Guests agree to respect the Property and leave them in the same condition as when they were rented. Furniture and objects for guests' use must be handled with care and used only for their intended purposes. 

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2.11 Compliance

A breach of House Rules is a breach of the Terms and Conditions of occupancy.

Management reserves the right to terminate permission to occupy land and to evict from the Property, Guests or Visitors who refuse to follow these House Rules or who cause a nuisance.

 

2.12 Complaint Handling

Guests have an obligation to report any problems or incidents promptly. Guests with formal complaints should in the first instance contact the Host.

If the complaint cannot be resolved amicably, the complaint will be recorded in writing. This record will indicate:

• Date and time received.

• Name and contact details of the complainant.

• Nature of complaint.

• Action taken (by whom and when).

• Outcome and/or further action required, (e.g., community consultation, meet with council, meet with local police, review management systems or issues resolved.)

Failure to follow this procedure may hinder the ability of management to rectify the problem or complaint and reduce or extinguish any claim you may have.

 

3.0 SAFETY, SECURITY AND EMERGENCY 

3.1 Guests Items 

Guests are responsible for the security of their items, and the Property owner is not responsible for any lost or stolen items.

 

3.2 First Aid Box

A first aid box is located on the top of the refrigerator for general first aid supplies.

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3.4 Medical Emergency

Please call triple zero (000) and ask for an ambulance if any person is needing medical assistance.

Provide the following:

• Street address: 15 Cliff Street, Mt Melville

• Number and location of person(s) requiring medical assistance

• Nature of injury or illness

• Hazards involved

• Nearest entrance

The Action Plan is the first step when providing first aid. Use the DRSABCD to assess the immediate situation. Click here

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3.5 Fire Emergency

If a fire is reported, raise the alarm and warn occupants and do not delay EVACUATE, call triple zero (000) immediately and alert the Fire Department.

Provide the following information:

• Street address: 15 Cliff Street, Albany Western Australia

• Nature of fire

• Fire location (i.e., Kitchen)

• Name of person reporting the fire

• Telephone number for communication

Meet the Fire Department Incident Commander (IC), inform the IC if everyone has been accounted for and if there are any injuries. Provide an update on the nature of the emergency and action taken.

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3.6 Fire Safety Equipment

A fire extinguisher is located in the kitchen above the microwave and a fire blanket is located next to the back door to the left of the fridge.

Should it be necessary for you to use a fire extinguisher take time to check the instructions and the purpose for which it should be used.

By making these checks, you can:

• Avoid injury to yourself.

• Avoid aggravating the fire by using unsuitable extinguishers.

• Ensuring you do not wrongly apply them.

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3.5 Steep Stairs

Families with young children or individuals with mobility issues should consider that the Property has steep stairs via Cliff Street access. Additionally, there is access to the Property via a private driveway with a sloped path up to the Property's rear entrance. 

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